FAQ's

Cladiva products are crafted from high-quality materials such as satin, lace, silk, and nylon. Each product description on our website includes detailed information about the specific materials used.

Cladiva products are all designed as free-size, meaning they are crafted to fit a wide range of body types comfortably. The materials we use are stretchable and adaptable to ensure a good fit for most customers. If you have specific concerns about fit, feel free to contact our customer service team for guidance.

To maintain the quality of your Cladiva lingerie or swimsuit, we recommend hand washing with mild detergent and air drying. Avoid using bleach, ironing, or machine drying to preserve the fabric and fit.

To place an order, simply browse our collection, select your desired items, choose your size and color, and click "Add to Cart." Once you’ve finished shopping, proceed to checkout, where you can enter your shipping information and payment details.

We accept all major credit and debit cards, including Visa, MasterCard, and American Express. We also offer payment options through UPI.

Orders can be canceled or modified within 24 hours of placement. Please contact our customer service team as soon as possible to make changes. After 24 hours, we may not be able to accommodate your request as the order might already be processed.

Shipping times vary depending on your location. Typically, orders within India take 5-7 business days to arrive, Expedited shipping options are available at checkout.

Currently, Cladiva does not offer international shipping. We are focused on serving customers within India. Stay tuned for updates as we may expand our shipping options in the future.

Once your order is shipped, you will receive a tracking number via email. You can use this number on our website or the courier’s website to track the status of your delivery.

Due to the intimate nature of our products and to ensure the highest level of hygiene for our customers, Cladiva does not accept any returns. We encourage you to carefully review product details before making a purchase. If you have any questions or concerns, our customer service team is here to assist you.

At Cladiva, we do not accept returns or exchanges due to hygiene issues. We recommend carefully reviewing all product details before making your purchase. If you need assistance with sizing or have any questions, our customer service team is here to help.

For hygiene reasons, we cannot accept returns or exchanges on panties, thongs, or any items marked as final sale. Please check the product details before purchasing.

Yes, Cladiva takes your privacy and security seriously. We use industry-standard encryption and secure payment gateways to protect your personal and financial information.

Cladiva only collects the necessary data to process your order and enhance your shopping experience. We do not share your information with third parties without your consent, except as required by law. Please review our Privacy Policy for more details.

You can contact Cladiva customer service by emailing love@cladiva.com or by calling our helpline at +91 77039-52023. We are available Monday to Saturday, 9 AM to 6 PM IST.

Absolutely! Our customer service team is happy to assist you with sizing questions or product recommendations. You can reach out to us via email, phone, or live chat on our website.